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Virtual AR Experiences Frequently Asked Questions

If you have additional questions about Find Freezie and Snow Much Fun AR Experiences that are not addressed below, please email the Reality Mint Team at support@realitymint.com

How Do I Play on My iOS (Apple) Phone?

Use phone camera to scan QR code on the Find Freezie or Snow Much Fun AR poster. For IOS users, please make sure your default browser is Safari and that your phone location is turned "on". Both camera access and location services will be needed for this experience. Please note: the app may use "App Clips", a small part of an app that lets you do a task quickly without installing a full app. For more information about App Clips, please visit: https://support.apple.com/en-us/102093. Please note: App Clips may not work on older iPhones, in this case, try using the Google Chrome browser. 

How Do I Play on My Android Phone?

Use phone camera to scan QR code on the Find Freezie or Snow Much Fun AR poster. For Android users, please make sure your default browser Google Chrome or Microsoft Edge. Both camera access and location services will be needed for this experience. 

I Don't Have a Smartphone. Can I Still Play Find Freezie? 

YES, you can still play! Fill out a paper entry form at the Downtown Boulder Visitor Information Center located at 1303 Pearl. Follow instructions on the sheet of paper (including writing your name, email and which businesses you found the Find Freezie poster in).

Why Are the AR Experiences Not Showing Up After I Scan the QR Code? 

If your phone is taking too long to load or GPS is not working on the AR Map or Find Freezie Experience, try disabling the WIFI - if you are connected. 

Step-By-Step AR Experience

  1. Using phone camera scan the special QR code & tap “OPEN”. For iOS, use Safari as default browser. For Android, use Google Chrome or Microsoft Edge.
  2. Tap “Allow Once” or “Allow While Using Until Tomorrow”(based on your personal preferences)
  3. Tap “View Locations” to view the Snow Much Fun AR Map and enjoy AR experiences.
  4. Use the Snow Much Fun/Find Freezie AR Map to find AR experiences. Once you arrive at the location of the desired experience, a screen will pop up where you will tap “GO TO AR”.

If problems persist, use the following options:

  1. Fill out a manual paper entry* at the Visitor Information Center (VIC) located at 1303 Pearl. *Also an option for users without a smartphone. VIC Hours: Open 11-4 daily in November & Open 12-4 daily in December. 
  2. Email Reality Mint for technology support at support@realitymint.com

*The photo below reflect a visual of the four step process using screenshots from an iOS phone. 

Visual Steps 1-4 for AR Experiences (IOS Phone): steps listed in written directions above image.

*Need help? Contact Reality Mint at support@realitymint.com