Meet our Ambassador Team

Zak brings years of Block by Block's hospitality and operations management experience to the Downtown Boulder Ambassador Program. Before stepping into this role, Zak spent three year's managing operations at Colfax Avenue's Ambassador Program and even previously as a Team Lead in Boulder—when the Ambassador Program first launched. Since living in Colorado and managing accounts across the state, Zak continues to fall in love with the Boulder County community and the breathtaking scenery that makes the area so special.

A proud Colorado native, Jillian Willard brings deep community roots and strong leadership to her role as Team Lead with the Downtown Boulder Ambassador Program. Born and raised just 20 minutes away in Longmont, Jillian has spent three summers serving with the Boulder County Youth Corps, fostering a longstanding connection to the area. With a strong foundation in retail leadership, Jillian has completed eight consecutive business courses and served as Vice President of the Future Business Leaders of America in Longmont. Her passion for community engagement and dedication to creating a welcoming, vibrant downtown experience make her a valued part of the Downtown Boulder team.

James has been a member of the Boulder community since moving here from South Park in 2008. He has worked on Pearl as a doorman at various bars for over a decade, made countless friends and acquaintances, and even met his wife here in Boulder. He has worked with the Downtown Ambassadors as a Team Lead since the beginning of 2021.